1) 100% Money-Back Guarantee

GSMSupporters provides a 100% Money-Back Guarantee to ensure honest customers receive services in good faith. This guarantee is subject to the terms outlined below and applies only where eligibility conditions are met.

2) General Refund Rules

• Refunds are available only if an order has not entered processing.
• Once processing starts, services are considered in progress and may not be canceled.
• Completed or successfully delivered services are non-refundable.
• Refund approval requires verification using logs, order data, and service status.

3) IMEI Repair / IMEI Unlock Services

IMEI Repair services are refundable only if the order has not started processing. Once the repair process begins, the order cannot be canceled.

Non-Refundable IMEI Cases

• Bad, invalid, or blacklisted IMEI provided by the customer
• Incorrect IMEI submitted for writing to the device
• Single-use IMEI repair already initiated
• Customer error or failure to meet device requirements

4) Carrier / Network Unlock Services

Network Unlock services are refundable only if the order has not entered processing. Many services are instant, but some require multi-step procedures.

If an order has passed Step 1 (secure device data reading), it becomes non-refundable and cannot be canceled.

5) Digital Files, Software & License Activations

Digital goods include software tools, source code, firmware files, license keys, and activation services. Once any digital item is delivered, accessed, downloaded, or activated, it is considered fulfilled.

• No refunds after download, access, or activation
• No refunds for lack of technical knowledge
• No refunds for incompatibility not confirmed prior to purchase
• No refunds for change of mind after delivery

6) Order Status Definitions

PENDING: Order received but not processed – eligible for refund.

IN PROGRESS: Service has started – cancellation may not be possible.

COMPLETE: Service successfully delivered – non-refundable.

7) Failed or Incomplete Services

If a service fails due to a system or provider error and cannot be completed, GSMSupporters may offer:

• Service replacement
• Store credit
• Partial refund (for the undelivered portion only)

8) Wallet & Payout Refunds

In some cases, refunds are credited to the customer wallet. Wallet funds can be withdrawn using supported payout methods such as IBAN, USDT, USDC, BTC, Airtm, Paysend, or Cash App.

Crypto payouts are typically instant. Bank payouts may require additional processing time.

9) Processing Time

Approved refunds are submitted immediately. Depending on the payment provider or bank, funds may appear within 1–10 business days. Processing and network fees are non-refundable.

10) Chargebacks & Disputes

Initiating a chargeback after service delivery or digital access is considered misuse. Accounts involved may be suspended, and evidence may be submitted to the payment provider.

11) Fraud, Abuse & Misuse

Refunds may be denied in cases of suspected abuse, including repeated refund attempts, false claims, or intentional testing for refund purposes.

12) Policy Updates

GSMSupporters reserves the right to update this Refund Policy at any time. Continued use of the website constitutes acceptance of the current policy.

If you have questions regarding refunds, please contact GSMSupporters support through the official channels listed on our website.